Major sports organizations choose Regystra to manage and scale their operations, relying on our commitment to providing the best practices in sports management.
Last modified: February 1, 2025
Your privacy is our priority, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and manage your data when you interact with Regystra (“the App”), a Software-as-a-Service (SaaS) cloud based application. By accessing or using Regystra, you agree to the terms outlined in this policy.
1. Information We Collect and Don't Collect
1.1 Personal Information
We collect personal information to provide our services. This includes:
For Account Owners and Athletes:
For Teams:
1.2 Cookies and Tracking Technologies
We use cookies and similar technologies to:
1.3 Device and Log Information
For security and operational purposes when accessing our platform, we might collect device details and log data to:
For further details, please refer to our Security Policy.
1.4 Location Information
With your explicit consent, we may collect location data to offer location-based services only when accessing the website/app. You can manage location permissions through your device settings. Regystra does not store real-time location history
1.5 Analytics
We use third-party analytics tools to improve our services by tracking aggregated usage trends. This data is anonymized and does not contain personally identifiable information.
1.6 Payment Information
Regystra does not store or process credit card information, we collect payment information to process transactions, including:
Payment transactions are handled securely by third-party payment processors (e.g., Stripe, PayPal, Authorize.net, MercadoPago). Any billing disputes or unauthorized transactions must be addressed directly with your chosen payment provider.
Refunds & Chargebacks: Regystra does not process refunds or handle chargeback disputes. Any refund requests or chargeback claims must be directed to your chosen payment provider.
1.7 We don't collect
We don't collect any information that can identify you as an individual, such as:
1.8 Other Information
Customers have the ability to customize fields and data collection forms within the system. Fields added or modified by customers are not encrypted by default. We strongly prohibit the addition of fields intended to collect sensitive information, such as Social Security Numbers, credit card numbers, or other personally identifiable information (PII).
Customers are solely responsible for notifying their end-users that the information collected through these fields is not encrypted and may be accessed by unauthorized parties. It is recommended to include a clear notice in all customized forms to inform users about the potential risks of entering sensitive data.
We are not liable for any data added, collected, or modified by customers within the system. All responsibility for the security and compliance of such data lies with the customer.
Prohibited Data Collection: Customers must not collect, store, or process the following types of data using Regystra’s platform:
Customers are solely responsible for ensuring compliance with data protection laws.
2. How We Use Your Data
We process your data to deliver, maintain, and improve Regystra’s services, including:
3. Monitoring User Activity
We reserve the right to monitor user activity within Regystra to:
4. Managing Your Information
Registered users can access, update, correct, or delete their personal information by logging into their Regystra account.
For assistance, contact us at the email provided at the end of this policy.
5. Data Sharing
We may share your information under these circumstances:
Third-Party Services & External Links
Regystra may contain links to third-party services or websites that are not operated or controlled by us. We are not responsible for the privacy practices, security policies, or content of such third-party services. We encourage users to review their respective privacy policies before providing personal information.
6. Data Retention and Deletion
We retain your data as long as necessary to fulfill service requirements or comply with legal obligations. You may request deletion of your personal information by contacting us. Note that:
7. Data Anonymization
We may anonymize personal data for research, analytics, or service improvement purposes. Anonymized data cannot be linked back to any individual and is processed in compliance with applicable laws.
8. Data Security and Breach Notification
Regystra implements industry-standard security measures to protect user data. However, no system is entirely immune to risks.
For complete details on security practices and breach response, please review our Security Policy.
Customer Responsibility: Users are responsible for maintaining the confidentiality of their account credentials, securing their devices, and ensuring strong passwords are used. Regystra is not liable for unauthorized access resulting from weak passwords, phishing attacks, or compromised user credentials.
9. Children’s Privacy
Regystra does not knowingly collect data from individuals under 13 years old without verifiable parental consent. Parents can request data deletion by contacting us. If we become aware of unauthorized data collection, we will delete such information promptly.
10. International Data Transfers
Regystra operates globally, and your data may be transferred to servers located in different jurisdictions. By using Regystra, you consent to such transfers in compliance with applicable laws.
Regystra is headquartered in Canada, and your data might be stored and processed on servers located in Canada and USA.
11. Confidentiality
Regystra maintains the confidentiality of user data and does not disclose it to third parties unless required by law or outlined in this Privacy Policy.
Users must also maintain the confidentiality of Regystra’s platform, services, and any proprietary data they access.
Unauthorized sharing of login credentials, API keys, or proprietary platform data is strictly prohibited.
We implement strict access controls to ensure that only authorized personnel have access to your data, and we continuously review our practices to ensure compliance with industry standards and applicable confidentiality laws, including Quebec’s Law 25.
Should you have any concerns about confidentiality, you may contact us directly at: info[at]regystra.com.
12. Purpose Limitation
We only collect and process data for purposes explicitly outlined in this Privacy Policy, such as providing and improving our services. Regystra will not use your data for unrelated purposes without your explicit consent.
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be effective immediately upon posting. We encourage you to review this policy regularly. Continued use of Regystra signifies acceptance of the updated terms.
14. Governing Law & Jurisdiction
This Privacy Policy and any disputes arising from it shall be governed by and interpreted in accordance with the laws of the Province of Quebec, Canada, without regard to its conflict of law principles. Any legal action or proceeding shall be brought exclusively in the courts of Quebec, Canada.
15. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: info[at]regystra.com